Frequently Asked Questions
Everything you need to know about our natural botanical beauty.
Are Ere Perez products 100% natural?
We pride ourselves on using high-quality natural ingredients, including plant extracts, oils, and minerals. While we strive for 100% natural origins, we occasionally use minimal safe synthetic pigments or preservatives to ensure product performance and shelf-life.
Is your makeup collection vegan and cruelty-free?
Yes, we are a certified cruelty-free brand. The vast majority of our range is vegan, with the exception of a few products that contain ethically sourced beeswax. Each product page clearly lists its vegan status.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. We also offer express shipping options at checkout for those who need their beauty essentials sooner.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, you can return unused or gently used products within 30 days of receipt for a store credit or exchange.
Are your products suitable for sensitive skin?
Our formulas are designed with sensitive skin in mind, utilizing soothing ingredients like oat milk, quinoa, and rice starch. However, we always recommend a patch test before trying a new product.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the parcel.